1. How to answer the Net Promoter Score question

    January 9th 2016

    The Net Promoter Score (NPS) is widely used by companies to assess their product. Whilst it may have some use as a standard format for assessment of user satisfaction, in practice it frequently seems to be used as a corporate top-trumps ego exercise.

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  2. User Queries

    June 28th 2015

    In the CSS breakout session at Edge Conf the idea of user queries was discussed. There seemed to be a consensus that this was something that was worth progressing so here are my thoughts on the matter.

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